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The advantage of being small - how small charities can deliver a great donor experience, and what big charities can learn from it

When & Where

15:00 - 16:00, Tuesday 2nd July 2019
Garden Room




Robin Peake MInstF


> All Charities

More and more fundraisers are talking about the donor experience – but our supporters aren’t hearing it. It seems like we’re taking notes, not action.

By winning the Best Donor Experience Award in 2018, Innovista showed that smaller charities have something to teach the sector. Small charities can provide memorable donor experiences, leveraging our size to our advantage to pursue low-cost and high-impact ways to give our donors joy.

This session will give concrete examples of how small charities are delivering great donor experiences, and will outline how big charities can get in on the act too.